Refund policy

Returns, Refunds, and Cancellations Policy

We want you to be fully satisfied with your purchase. Please read the following policy carefully before making a return.

1. Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receipt without giving a reason.

To exercise this right, please contact us at support@arctee.co.uk within the 14-day period.
You must then return the products to us within 14 days of notifying us of your cancellation.

2. General Return Rules

Returns are accepted within 14 days of delivery.
No returns are accepted for:
- Personalised/customised items (unless faulty or incorrect).
- Sale or discounted items.
Customers are responsible for return shipping costs unless the product is faulty or incorrect.
We do not charge a restocking fee.
Returned products must be in their original condition, unworn, and with all tags attached.

3. Returns and Exchanges for Personalised Items

Due to the unique nature of personalised products, we cannot accept returns, cancellations, or exchanges on these items unless they are faulty or incorrect.

4. Non-Returnable Personalised Items

We cannot accept returns or provide refunds for personalised products if:

You change your mind.
An error was made in the order details you provided (e.g., spelling, sizing, or design).
You ordered the wrong item, colour, or design.

5. Faulty or Incorrect Items

If you receive a product that is:

Damaged,
Defective, or
Not as described (e.g., wrong name, size, colour, or design),

please contact us within 14 days of receipt at support@arctee.co.uk with:

Your order number,
Photos of the issue, and
A brief description of the problem.

We will review your case and, if confirmed faulty or incorrect, arrange for a replacement or full refund, including return postage.

6. Refunds

Refunds are processed within 14 days of receiving the returned items or acceptable proof of return.
Refunds will be made to your original payment method.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.