Welcome to Arctee!
These Terms and Conditions ("T&Cs") govern your use of our website (https://www.arctee.co.uk) and your purchase of products from us. By using our website and placing an order, you agree to these T&Cs. If you do not agree, please do not use our website.
1. About Us
- Company Name: Bunon Trend Ltd
- Company Number: 15171567
- Registered Address: 1-3 Beal Road, Ilford, England, IG1 4QF
- Email: support@arctee.co.uk
2. Products
We offer clothing and accessories for retail sale through our online store. All products are subject to availability, and we reserve the right to discontinue any product at any time.
3. Ordering
- Eligibility: You must be at least 18 years old and legally capable of entering into a contract to place an order on our website.
- Order Process: After you place an order, you will receive an email confirming receipt of your order. This email does not constitute acceptance of your order. A contract is formed when we dispatch the product(s) to you.
- Pricing: Prices are displayed in GBP (£). We reserve the right to change prices at any time, but changes will not affect orders that have already been placed.
- Payment: Payment must be made at the time of order. We accept payment through [e.g., PayPal, credit/debit card, etc.]. All payments are processed securely through Paypal.
4. Delivery
- Shipping: We deliver within the UK and internationally. Delivery charges will be displayed at checkout based on your shipping location.
- Delivery Time: We aim to dispatch orders within [e.g., 2-3 business days]. Delivery times may vary depending on the destination.
- Delays: We are not liable for delays outside our control. If delivery is delayed, we will inform you as soon as possible.
- Risk and Ownership: Ownership of the products will pass to you when we receive full payment, including delivery charges. The risk of loss or damage passes to you upon delivery.
5. Returns, Refunds, and Cancellations
Your Right to Cancel: Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving a reason.
6. Returns and Exchanges for Personalised Items
Due to the custom nature of personalised products, we are unable to accept returns or exchanges on these items unless they are faulty or incorrect.
Non-Returnable Items
Personalised items are made uniquely for you. As such, we cannot accept returns or offer refunds if:
- You change your mind.
- You made a mistake in the order (e.g., spelling or sizing error provided by you).
- You ordered the wrong item or design.
Faulty or Incorrect Items
If you receive a personalised product that is:
- Damaged
- Defective
- Not as described or incorrect (e.g., wrong name, colour, size not matching your order)
Please contact us within 14 days of receiving the item at support@arctee.co.uk with:
- Your order number
- Photos of the item and the issue
- A brief description of the problem
We will investigate the issue and offer a replacement or full refund (including return postage) if the item is deemed faulty or incorrect.
Your Legal Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or any other relevant legislation.
Return Process:
- To cancel your order, contact us at support@arctee.co.uk or use our cancellation form available on our website.
- You must return the products to us within 14 days of notifying us of your cancellation.
- Products must be returned in their original condition, unworn, and with all tags attached.
Refunds:
We will refund the price of the returned products within 14 days of receiving the returned items or proof of return. Refunds will be made to the original payment method. Please note, the cost of returning the item(s) is the responsibility of the customer, unless the product is faulty or incorrect.
Faulty Products:
If you receive a faulty or incorrect product, contact us within 14 days of delivery. We will arrange for a replacement or refund, including any return shipping costs.
7. Your Information
- Privacy Policy: Our Privacy Policy outlines how we collect, use, and protect your personal data. By using our website, you consent to our use of your data as described in the Privacy Policy. (Replace '#' with the actual link to your Privacy Policy page)
- Data Protection: We comply with the UK General Data Protection Regulation (GDPR). You have the right to access, correct, or delete your personal data. For more information, please see our Privacy Policy. (Replace '#' with the actual link to your Privacy Policy page)
8. Liability
- Limitation of Liability: To the extent permitted by law, Craft Your Fashion shall not be liable for any indirect or consequential loss or damage arising from your use of our website or purchase of our products.
- Statutory Rights: These T&Cs do not affect your statutory rights as a consumer under UK law.
9. Intellectual Property
All content on our website, including images, logos, text, and graphics, is owned by or licensed to Craft Your Fashion. You may not reproduce, distribute, or use any content without our written permission.
10. Governing Law
These T&Cs and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You agree to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to Terms and Conditions
We reserve the right to amend these T&Cs from time to time. Any changes will be posted on this page, and the "Last Updated" date will be updated accordingly. Continued use of the website after changes signifies your acceptance of the new T&Cs.
12. Contact Us
If you have any questions about these T&Cs, please contact us at:
Email: support@arctee.co.uk
